top of page

Website Terms & Conditions

Terms of use


1) Introduction (the ’Website”) is operated by or on behalf of OH MY GOSH IT'S VEGAN LTD (“us”, “we”, “our”, “OH MY GOSH IT'S VEGAN LTD, OH MY GOSH IT'S VEGAN”) a company operating at its primary business address located at 6 Backgate, Cowbit, Spalding, UK, PE12 6AP. You can contact us by writing to us at


1.2 These terms and conditions (the "Terms and Conditions") govern your use of the Website. Please read these terms carefully before you start to use the Website (this includes accessing and browsing), as they set out the rules which will apply to your use of the Website. Your use of this website is at all times subject to these terms and conditions. By using the Website, you are indicating that you accept and agree to comply with the Terms and Conditions set out below. If you do not agree to these Terms and Conditions, you must not use the Website.


2) Changes to these Terms


We reserve the right to change the Terms and Conditions at any time (with the revised Terms and Conditions being posted on the Website). It is your responsibility to check the Terms and Conditions and we encourage you to review them each time you visit the Website to ensure that you are aware of any changes. Your use of the website will be subject to the version of the Terms and Conditions that is displayed on the website as at the date you access the website. Your use of the Website following the posting of any such changes will constitute your acceptance of the revised Terms and Conditions.


3) Other applicable Terms


a)The following additional terms also apply to your use of the Website:


i) Our Privacy Policy, sets out the terms on which we process any personal data we collect from you, or that you provide to us. Our Privacy Policy also sets out information about the cookies used on the Website.


ii) Our returns policy, sets out the terms on which we accept returns back from you. 


iii) Our postage policy, sets out the terms on which we post our goods out to you upon ordering. 

4) Accessing the Website


a) Access to the Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Website without notice. We do not guarantee that the Website, or any content on it, will always be available or be uninterrupted and we will not be liable to you if, for any reason, the Website is unavailable at any time or for any period.


b) You are responsible for making all arrangements, technical or otherwise, necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and Conditions and other applicable terms and conditions, and that they comply with them.


5) Website Content


a) We may update the Website from time to time and may change any part of the content at any time. Your access to this Website may occasionally be restricted to allow for repairs, maintenance or improvements to the Website.


b) We do not guarantee that the Website, or any content on it, will be free from errors or omissions. If a fault occurs in the service please report it to us and we will correct the fault as soon as we reasonably can.


6) Acceptable Use


a) You may not and may not allow others to modify, decompile, reverse engineer, decrypt, circumvent, alter or otherwise interfere with the Website.


b) You agree not to use this Website in any way that may cause the Website or access to the Website to be interrupted, damaged or impaired.


c) You shall not breach or attempt to breach the security of this Website.


d) When dealing with this Website you must not use a false email address, impersonate any other person or entity, or mislead us as to the origin of any electronic communications or content.


e) Use of the Website in breach of the Terms of Use may give rise to a claim for damages and / or be a criminal offence.


f) As we operate from the UK we make no representations that materials on the Website are appropriate or available for use in or comply with applicable laws of other locations. Those who choose to access the Website from other locations do so at their own risk and are responsible for compliance with any and all local laws, if and to the extent local laws are applicable.


g) You will be responsible for installing adequate anti-virus software and related security protection to secure your computer systems when using the Website. We will not be responsible for any loss suffered as a result of your failure to do so.

h) We will not allow any fowl language, Racist, Political, Provocative or any such language it deems unfit to be printed on any customisable products (i.e. Personal Messages). This includes referencing the brand OH MY GOSH IT'S VEGAN and making it appear as if we  have personally wrote this message or indicating the message is from ourselves or our own personal beliefs. We reserve the right to complete the order leaving out any customised features which we feel to be unfit without consulting the customer. 


7) Intellectual Property Rights


a) We are the owner or the licensee of all intellectual property rights on the Website, and the material published on it including all software, design, text, images, photographs, illustrations, audio clips, video clips, artwork, graphic material and other copyrightable or otherwise legally protectable elements contained therein, and the selection, sequence, "look and feel" and arrangements. All such rights are reserved.


b) You may print off one copy, and may download extracts, of any page(s) from the Website for your personal use and you may draw the attention of others to content posted on the Website.


c) You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on the Website must always be acknowledged.


d) You must not use the Website or any part of it for any purpose without obtaining a licence to do so from us or our licensors.


e) Any trademarks, service marks, graphics and logos used in connection with this Website are sold owned by OH MY GOSH IT'S VEGAN LTD or third party owners. You are granted no right or licence with respect to any such trademarks or service marks and any unauthorised use is strictly prohibited.

8) Price & Payments


a) The price of our products will be as quoted on our website at all time. If at any time an incorrect price is quoted on our website we will rectify this as soon as possible. Persons who at such time have already purchased a product at the incorrect price will be charged the price applicable on the date of despatch of that product. 


b) We can choose to change the price or delivery charge of our products at any time. 


c) Ownership of all products ordered thereof will only pass on and be posted out once all payment including delivery charges has been received.


d) We reserve the right to cancel your order at any time and refund you the full paid. 


9) Delivery


a) Our products can only be delivered to addresses within the United Kingdom of Great Britain and Northern Ireland or other nations which we choose to at that time post too. We may choose to change countries which we accept orders from at any time. 


b) We currently deliver our products to you by Royal Mail. Please note that delivery times within the UK are typically within 48 hours of the date of posting but this may vary due to stock availability, your delivery address and circumstances out with our control which may impact delivery by the Royal Mail. In the event that we deliver product to customers internationally delivery timescales to customers based within the European Union are typically between 10 – 15 days from the date of posting and for customers based in other territories delivery may take between 6 – 12 weeks of the date of posting.


c) We can choose to change our method of delivery at any time without prior notification.


d) We will not be liable for any delays in the delivery of our products. It is the responsibility of customers to report any lost products to the Royal Mail and us within 7 days of your expected delivery date. Failure to comply will result in no refund being made.


e) The risk of loss and title for our product pass to you from the time of delivery.


f) Should you change address it is your responsibility to update your address details by emailing us. You will be liable to pay for any product sent to the wrong address.


10) Cancellation

a) From the exact time of placing your order you have 24 hrs to make us aware of a cancellation. Once the product is posted out we cannot accept a return or cancellation for your order even if this is within your 24 hour cancellation period stated above. We cannot refund any orders once the product is posted out. Please read returns policy. 


b) To cancel you order with us you must email us at to inform us that you wish to cancel your order. If you product is yet to be posted out we will cancel you order and offer you a full refund to arrive in your account within 1-10 days. 

11) Returns


a) We carefully select the items which we will however should you be dissatisfied with any product you receive from us, please contact us by email via


b) Subject to your right to cancel, goods cannot be returned to us. 




a) Content, products and services provided in our products are provided by third parties and we may provide links to certain third party websites. We have little or no control over, and within reason are not responsible for examining or evaluating the content or accuracy of any such third party products or websites. We therefore do not warrant, endorse or accept any liability or responsibility for any third party products, materials or websites, or for any other materials, products or services of third parties. Links to other websites are provided solely as a convenience to you and you access such websites at your own risk.  


b) Whilst we may display images of products included in our products on the Website, these images are for illustrative purposes only. We will do what we reasonably can to make sure that the images are a fair representation of the products; however, we cannot guarantee this. You should also note that images of the products on the Website may not be representative of the actual size of the products.


c) We cannot guarantee that we will always have the specific stock required to match the specific product description on the website. We reserve the right to change the sweets types and weights of each sweet type by any means necessary as long as the customer receives the correct measurement of any sweet type. 


d) We reserve the right to alter the products or any relative specifications at any time. In such circumstances we shall notify you as soon as practicable by email and will not process your Order until you have confirmed that you wish us to proceed.


e) We will not be liable to you for any lack of performance, or the unavailability or failure of this website or our services or for any failure by us to comply with these Terms and Conditions where such failure arises from any cause reasonably beyond our control.


f) Nothing in the Terms of Use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by English law.


g) To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Website or any content on it, whether express or implied.


h) We will not be liable to any user for any loss or damage, whether in contract, delict (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:


i) use of, or inability to use, the  Website; or


ii) use of or reliance on any content displayed on the Website.


I) Please note that we only provide the Website for domestic and private use. You agree not to use the Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


j)   We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any content on it, or on any website linked to it.


13) No Waiver

No delay or failure by us in exercising any of our rights under these terms and conditions will constitute a waiver of that right or any other rights under these terms and conditions.

14) Indemnity by You

You will be liable for any loss or liability arising from or in relation to any breach by you of these Terms and Conditions or of any applicable laws and accordingly agree to indemnify OH MY GOSH IT'S VEGAN LTD for any such loss or liability.

15) Governing law and jurisdiction

The Terms of Use shall be governed by and construed in accordance with the Law of England & Wales. Disputes arising in connection with these Terms of Use and/or any use of the Website shall be subject to the non-exclusive jurisdiction of the English Courts. 

16) Contact Us

If you need to contact us for any reason, our contact details are as follows: 


6 Backgate

Cowbit, Spalding

United Kingdom

PE12 6AP


Email Customer Services at -

bottom of page