Hey friend, If at any time you feel you would like further information on a product please feel free to contact us and we'll be happy to advise. We're a small family run business so we always appreciate any feed back or useful information which you have regarding our products. Please feel free to contact us at any time.
Frequentely asked questions...
Can I return my item?
All our products are classed as perishable goods and so we cannot accept returns or refunds. If you are able to cancel prior to us posting your product out then we will be happy to issue you with refund in this case.
How long does it take to post my item?
Orders take between 1-3 working days to be fulfilled. Sometimes orders may be fulfilled on the same day as making the order but this is not guaranteed. We do not fulfill orders on bank holidays or weekends.
Do you ship internationally?
At this time we do not shipping internationally.
Is our packaing Reyclable? How do I dispose of it correctly?
All our products are recyclable or biodegradable. Some of the branded products which we sell may or may not be recyclable or biodegradable. Please view the individual products for information on that specific product.
Are all your sweets and products really vegan?
Yes they are! We have carefully selected and worked with our wholesale partners to ensure that all our products are strictly 100% vegan.
I'm lactose and gluten intolerrent, can I eat your products?
Not all of them! We are working on improveing our packaging system to ensure that cross contamination between gluten containing ingredients and others ingredients do not mix. We take our customers health and safety incredibly seriously and so before we are able to state these claims we want to be 100% satisifed we have the correct procedures in place to stop this happening.
My product arrived damaged, what do I do?
If your product has arrived damaged please contact us via our email and attach some pictures of your damaged or broken item. We will then happily send out a replacement straight away.
How can I Customise my packaging?
Currently you're able to customise your packaging by including a custom note for your friend, family member or yourself. Simply type a personal message into the box on the product page. If you do not want a gift card, leave it blank.
Do you do large orders for special events or corperate clients?
Yes we do. Feel free to contact us via our email firstname.lastname@example.org to discuss your perosnal requirements.
What is the difference between the mixes?
Multimix - Contains a variety of gummy and fizzy sweets.
How do your product subscriptions work?
You can now subscribe to receive our sweet bags on a weekly or monthly basis. Simple select the subscription option you want on the item and then click subscribe. You will automatically be taken to a checkout page where you can checkout and make payment. So simple!
How do I cancel my subscription?
Simply email us and we'll be happy to cancel your subscription for you. You can cancel at any time!